Training

Archives

Delivery and Development

I have developed and delivered a wide variety of training programs to thousands of participants throughout North America.

Here is a sampling of the training courses I have personally designed, developed and delivered:

MANAGEMENT PROGRAMS

  • Fundamentals of Management and Supervision for New Managers – 2 days, entry level Management to Senior Management
  • Performance Management – 1 day, entry level Management to Senior Management
  • Performance Appraisal – 1 day, entry level Management to Senior Management
  • Performance Interviewing and Hiring – 1 day, entry level Management to Senior Management
  • Project Management and Implementation – 1 day, entry level to Senior Management

PROFESSIONAL DEVELOPMENT

  • Communicating to Groups – 1 day, all levels, all Associates
  • Managing Professional Relationships – 1 day, all levels, all Associates
  • Getting Work Done and Planning Effectively – 1 day, all levels, all Associates
  • Customer Service for Design Consultants – 1 day, Design Consultants
  • Customer Service for Service Warranty – 1 day, Service Warranty personnel

SALES DEVELOPMENT

  • Fundamentals of Sales Success – 5 days, entry level, Sales Consultants
  • Mortgage Fundamentals for Sales Success – 1 day, entry level Sales Consultants
  • Creating Sales Opportunities with NLP – ½ day, mid level to Senior Sales Consultants

SPECIALTY PROGRAMS

  • Process Mapping and Improvement – 1 day, entry level Management to Senior Management
  • Partners in Excellence: Introduction to Quality Management – ½ day, entry level to Senior Management
  • Electronic Survey Methods – ½ day, entry level to Senior Management
  • PowerPoint Animation for Presentations – ½ day, entry level to Senior Management
  • Excel PivotTables for Data Analysis – ½ day, entry level to Senior Management
  • Mentoring for Community Construction Managers – ½ day, Senior Construction Managers
  • Preventing Workplace Harassment Train the Trainer – ½ day, Human Resource Consultants
  • Teambuilding for Workgroups – 1 hour, Workgroups and Teams

PUBLIC PROGRAMS

  • Enhancing Established Teams: Strategies for Team Development – 1 day, established workgroups
  • Active Training with NLP – 1 day, Trainers and Educators
  • Words That Change Minds (Language and Behavior Profile) – 4 days, general public
  • Change Control – 1 day, general public